Dead Baby Blanket Set

I thought I had heard it all until a customer came in to return a crib blanket set from six years ago. The red flags were going off as she explained that she had spoken with a male associate but could not remember his name. She had no receipt and a search for record of purchase was not yielding any relevant information. She opened up the bedding to show me a mysterious dark colored spotting pattern on the quilt part of the bedding set and proceeded to tell me that she had never used this before. She was a bit antsy as she was parked in a loading zone she asked me if she could leave the bedding with me.

I told her I would research this and call her back as our current system archives three years prior and the previous system retains information going back six years. While searching for this, I found out that one of my colleagues had in fact spoken with her the night before and wasn't sure how to react when she said she wanted to return this bedding as her baby was dead. What!?

I couldn't find any record of her or her husband's last name in out system. It was getting weirder by the minute. I began to feel either like Nancy Drew or CSI, maybe a bit of both. Giving her the benefit of the doubt as I've heard the sick parent and dead grandparent explanation before, I called this customer. I explained that without a receipt we could only honor the lowest price that this crib set was reduced to.

She thanked me for researching this, never once mentioning to me that it involved a heinous reason for return. I told her that I would continue to look and if there were any other previous phone numbers, addresses or information she would like me to utilize I would try them too.

I'm sorry and may I burn in hell if I am wrong, but if that isn't true it is a really horrible way to get your way.